If you have other questions, please just send it to support@roiduneon.fr.

Filter by Topic
  • All
  • frequently asked Questions
  • custom neon
  • Payment and shipping

Need help ?

If you have a problem or question that requires immediate assistance, you can click the green Whats App button at the bottom right of your screen to chat live with a customer service representative.

If we're not available, send us an email and we'll get back to you within 24 hours!

frequently asked Questions

Par défaut, les enseignes au néon personnalisées sont montées sur un panneau arrière en acrylique transparent. Nous proposons deux options de support standard sans frais supplémentaires.

Nous proposons également une option de panneau arrière en acrylique découpé à la lettre , ainsi que des supports en acrylique et des boîtes ouvertes . Le coût de ces options est indiqué sur l'outil .
Panneau arrière en acrylique découpé à la lettre Neon® personnalisé

Boîte ouverte Neon® personnalisée

Les options de panneau arrière incluent le transparent , le noir brillant , le blanc , l'or , l' argent miroir , une couleur personnalisée ou une impression UV avec une image . Si vous souhaitez un panneau arrière qui n'est pas répertorié ici, veuillez nous contacter pour un devis .

Panneau arrière en acrylique noir Neon® personnaliséPanneau arrière blanc Neon® personnaliséPanneau arrière miroir argenté Neon® personnaliséPanneau arrière miroir or Neon® personnalisé

Custom Indoor Neon Signs are handcrafted to your approved design using flexible LED on an acrylic backing. The materials used are PVC and acrylic. Our range of outdoor signage are manufactured using high quality fully enclosed acrylic LED lamps, and they have an IP67 waterproof rating. With our indoor and outdoor signs, there's no fragile glass that can shatter, no neon gas, and no mercury.

Our panels come with an acrylic back panel. You can choose from a variety of options when it comes to this panel (sometimes the design will determine which panel is required). The panel can be cut around the shape so it is streamlined and almost invisible or it can be cut into the desired shape. Back panel color can be clear, gloss black, white, gold, mirror silver, custom color or UV printed with image.

We accept Paypal (4x free if you are eligible), VISA, MasterCard, American Express, Maestro, Google Pay, Apple Pay, ShopPay, Discover, Bitcoin and Ethereum credit card

custom neon

All of our LED neon light signs are handcrafted from LED neon light tubes which are safe for children and both economical and environmentally friendly! Some good reasons to choose an LED neon sign from us are:

  • Affordable - We keep our prices as low as possible while providing a high quality product.
  • 12 Month Warranty - All of our indoor and outdoor signs come with a 12 month manufacturer's warranty covering defective items.
  • Durable - We offer the latest flexible neon technology that is stronger and lighter than glass neon.
  • Energy Efficiency - Our neon light signs are both economical and environmentally friendly. They have low power consumption and a lifespan of more than 50,000 to 100,000 hours.
  • Safe - Our custom LED signs are made from neon LED light tubes that are safe for children. There's no breakable glass and the LED lights don't heat up, so they're safe to touch.
  • Easy to Install - All of our custom neon lights come with pre-drilled holes for easy hanging and wall mounting. Wall mounting kits must be purchased at the time of ordering your sign as they require a specific hole size.
  • Low Maintenance - Our custom neon signs are very durable and easy to clean.
  • Lightweight - Our custom designed signs are lightweight and portable, making them perfect as neon signs for weddings , unique signs for room decor, and very individual gift ideas.

Yes, Neon King is a legit business that was started by Hyacinthe Collins in early 2022. Originally incorporated in France, we now have on-site operations in the US, UK and Australia. Our custom signs are handcrafted in the USA, Australia, and China, and shipped to customers around the world. With over 30 exceptional employees spread across our operating centers, we take great pride in our high quality products and excellent customer service. If you want to learn more or have questions about our company, please call, email or send us a direct message.

Our neon lights, signs, artwork and lamps are made from high quality acrylic and flexible LEDs, which sets them apart from traditional glass neon lights.

The LED cable is:

- Made with PVC and acrylic;
- Powered by LED lights;
- Wrapped in flexible rubber or acrylic tube.

Flexible LED neon products are more economical, durable, energy efficient, and safer than glass neon products, while providing incredible visual impact that is equal to, or even better than, what you get from a neon sign. traditional glass.

Our neon signs, lights, wall decorations and LED lamps are:

- Available in a wide range of colors and styles.
- Available in a variety of trendy quotes and aesthetic designs in our store.
- Available as a personalized illuminated sign.
- Available in your own design using our Neon King® sign maker.
- Available with transparent, colored, mirror, metallic or UV printed backgrounds.

Mounted on your choice of:

- an acrylic back panel;
- an acrylic support;
- or enclosed in transparent acrylic boxes.
- We can also offer wooden credenzas for certain types of signs.
- Please see "What are the back panel options?" » for more details and photos.

Less than you think! Our LED neon signs, lamps and handmade wall decorations are affordable and we are very competitive on price! In addition to great prices, our experienced team also offers unparalleled customer support, from design to delivery and after-sales service.

With our panels, you will receive the highest quality product on the market and you will notice that our prices are much better than those of our competitors. If you're wondering why, the short answer is that we don't raise our prices as much as other providers. This means that we can provide you with more panels at a better price.

Custom neon signs are made with flexible LED. There is no glass in our neon signs. LED lighting will not overheat and make the signs much more energy efficient than traditional glass neon signs. It's great for the budget and even more so for the planet. Custom neon signs made from flex LEDs are more durable, easier to transport, and surprisingly lightweight. All of our flexible LED neon signs are UL certified.

Payment and shipping

King of neon to decide to make free delivery on all these products including personalized neon (on estimate).

We have international coverage. Our main market remains France + Europe. .

In the unlikely event that your sign has been damaged in transit, Neon King will ensure that a resolution is provided.

We recommend that you open your Neon King package upon delivery. Damage must be reported within 14 days of delivery of your custom neon sign to be eligible for a replacement. Damages or defects reported after this period will follow our general return and refund policy and will not be covered by warranty. Note: The delivery date is the courier's delivery date which can be found by following the prompts in your follow-up email.

If you believe your item was damaged in transit and you are within the 14 day claim period, please email support@roiduneon.fr with all of the following:

- a clear photo of the damage to the sign,
- a clear photo of the box and any damage to the outer box,
- and a clear photo of the shipping label on the box.

Uustom Neon takes every precaution to ensure that our signs are delivered safely to our customers. We use a premium express shipping service which requires a signature upon delivery. The customer can request the opt-out from signature to delivery directly through the shipping department once the shipping process has begun. Please note that if you choose not to meet the signature on delivery requirement, Custom Neon will not be responsible for lost, missing or stolen packages that have been marked as "delivered" by the shipping service.

Can't find satisfactory answers? SEND A MESSAGE